Refund & returns

All sales are final

Because many of our products are medical-grade skincare and professional-grade supplements, and for the health and safety of every client, all sales are final. We do not accept returns or exchanges, and we do not issue refunds for change of mind, opened or unopened products, or products that did not meet personal expectations.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, we will make it right. Please contact us within 7 days of delivery with your order number and a photo of the item and packaging. Once we confirm the issue, we will send a replacement of the same item at no cost to you. If a replacement is not available, we will refund the price of that item to your original payment method.

Shipping

Shipping charges are non-refundable. Please make sure your shipping address is correct at checkout, since we are not responsible for orders delivered to an incorrect address provided by the customer. If a package is lost in transit, contact us and we will work with the carrier to help resolve it.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We can only change or cancel orders that have not yet been processed or shipped.

Services, assessments and memberships

Treatments, consultations, assessments (including the functional by Be Initial Wellness Assessment) and other services purchased online are non-refundable. Memberships and treatment packages follow the terms provided at the time of purchase.

Questions

We are always happy to help. Reach out to our team:

skinBe Med Spa
Chesterfield, Missouri
Email: info@skinbemedspa.com
Phone: 636.778.7200